Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our Connect 2024 list, which highlights major industry trends and issues…
In the modern digital era, technology is transforming industries across the board, and claims management is no exception. By harnessing the power of technology, organisations can streamline processes, standardise colleague experiences and ensure seam…
Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…
U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries…
Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process — from field apps to intuitiv…
It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…
Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…
The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…
Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …
You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out the window…
What is the common link between rock concerts, theft deterrent devices and SARS-CoV-2 indoor air treatment? Interestingly enough, it’s the technology. Here’s how it works Theatrical fogging technology works when liquid glycol is passed over a h…
What will be the full impact for building certifiers and fire engineers as Australian insurance providers depart the professional indemnity market? Recently Australian underwriters and insurers have decided to withdraw from providing professional in…
Few people understand what a career as a loss adjuster involves – until they meet one. Usually they meet a loss adjuster in the worst of circumstances, which doesn’t help. But the first thing that will strike many about those in the adjusting profess…
I love solving problems. It’s a passion that I’m now thankful to be using as we pioneer a whole new approach to helping our most vulnerable customers at Sedgwick. I began my Sedgwick career with our team in Australia, and then joined the UK business…
Just this past week Dave North, our President and CEO, reminded an audience at the Integrated Benefits Institute conference that our industry must strive for one button simplicity. Despite often being known for its complexity, our industry’s goal s…